Frequently Asked Questions

Every product is formulated by IFRA-certified perfumers using the same grade of aromatic compounds found in prestige perfumery — including naturals like oud, rose absolute, and ambergris sourced from France and Switzerland. Our EDP concentration typically sits at 18–22%, delivering 8–12 hours longevity on skin. Full compliance documentation accompanies every shipment.

Our catalogue features over 200 luxury fragrance brands spanning heritage houses (Chanel, Dior, Guerlain), designer labels (Tom Ford, YSL, Versace), and niche artisan brands (Creed, Byredo, MFK). Browse the full catalogue on our Products page or request a PDF by emailing sales@sunflorae.com.

We stock the full range of sizes offered by each brand, typically: 30ml, 50ml, 75ml, 100ml, and 200ml. Travel retail sets, gift sets, and refill formats are also available depending on the brand. All items ship in original brand packaging.

Yes. We provide official brand sample vials (typically 1.5ml–2ml) for qualified wholesale buyers. Sample packs can be arranged for your top picks before committing to full-case orders. Contact our sales team to arrange a sample selection.

All products carry a minimum 24-month remaining shelf life at the time of dispatch. Fragrances stored correctly (cool, dark, below 25°C) typically retain full olfactory integrity for 3–5 years. Batch codes and manufacture dates are printed on every unit.

Yes. Every shipment includes: IFRA Certificate of Compliance, commercial invoice, packing list, and Certificate of Origin. Material Safety Data Sheets (MSDS/SDS) and EU Cosmetics PIF are available on request within 2 business days.

All products ship in premium retail-ready packaging — elegant box, cellophane wrap, and professional presentation. Private label and custom packaging are available for orders of 500+ units. Every unit arrives shelf-ready for your retail environment.

Yes. We have pre-order programmes for limited editions, holiday sets, and new launches. Partners can subscribe to our monthly release calendar to secure allocation ahead of market availability.

Every formulation undergoes rigorous quality control at our ISO-certified facility. We use gas chromatography testing to verify fragrance composition consistency. Raw materials are sourced exclusively from IFRA-approved suppliers. In 7 years of operation, our product return rate has been below 0.3%.

All shipments are declared accurately as "cosmetic preparations — eau de parfum" under HS code 3303.00. Commercial invoices clearly state the original brand names and accurate unit values. We provide full export documentation including Certificate of Origin. DDP (Delivered Duty Paid) terms are available for EU, UK, UAE, and select Southeast Asian destinations.

We provide all standard compliance and trade documents on request: IFRA Certificate of Compliance, Material Safety Data Sheet (SDS/MSDS), Commercial Invoice and Packing List, Certificate of Origin, EU Cosmetics Product Information File (PIF), and GC/MS analysis reports.

Yes. Perfumes containing alcohol are classified as Dangerous Goods (IATA Class 3 / UN1266). We handle full DG documentation for air freight shipments. Orders exceeding 24 litres per shipment may require sea freight — our logistics team will advise on the most cost-effective route.

Our products are sold through boutiques, gift shops, beauty counters, online stores, and social commerce channels worldwide. We provide full commercial invoices for every order. Many of our partners successfully run high-volume retail operations across multiple platforms and physical locations.

Exclusive territorial agreements are available for partners committing to a minimum annual purchase volume. Thresholds vary by market size. Please contact our sales team directly at sales@sunflorae.com to discuss exclusivity arrangements.

MOQs vary by product and size: 2ml samples: No minimum — order individually 30ml full size: 24 units 50ml full size: 24 units 100ml full size: 12 units For first-time orders, we allow mixed SKU orders to reach the combined MOQ, so you can try multiple scents without over-committing on one.

Use our ">product catalogue to build an enquiry list, then submit it via the enquiry form. We respond with a full quote within 24 hours. Once confirmed, we issue a pro forma invoice and proceed to production/fulfilment. You can also reach us directly on WhatsApp (+86 136 6266 5103) for a faster initial conversation.

Standard in-stock orders dispatch within 5–7 business days of payment confirmation. Custom or private label orders require 10–21 business days depending on complexity. Transit times vary by destination — typically 3–5 days (air) or 3–5 weeks (sea freight) from our China facility.

Orders can be modified within 48 hours of payment, subject to production status. Cancellations after the 48-hour window will forfeit the 30% deposit. If an item is out of stock at time of processing, we will contact you immediately with alternatives or a revised timeline.

Yes. Pricing tiers are applied automatically: 12–47 units: Standard wholesale rate 48–95 units: 5% discount 96–239 units: 10% discount 240+ units: Contact us for best available pricing Tiers apply per SKU. Annual spend-based loyalty discounts are also available for established partners.

We accept returns for defective or damaged goods reported within 7 days of receipt, with photographic evidence. We will replace affected units or issue a credit note at our discretion. We do not accept returns based on personal preference of scent — which is why we strongly encourage sampling before placing full orders.

We ship to over 40 countries worldwide. DDP (Delivered Duty Paid) terms are available for UK, EU member states, UAE, Singapore, Malaysia, and Hong Kong. Other destinations ship on DAP (Delivered At Place) terms, with import duties payable by the recipient. Some countries restrict fragrance imports by air due to flammability regulations — sea freight or ground is used in these cases.

Shipping is quoted individually based on order weight, volume, and destination. It is itemised on your pro forma invoice before payment. Orders over £2,000 net value to the UK and EU qualify for free standard shipping . For larger consignments (250kg+), we recommend sea freight — we can arrange consolidation with your freight forwarder.

Yes. All orders are dispatched with a tracking number sent to your registered email address. Air freight shipments are typically trackable door-to-door. Sea freight shipments are tracked to port with estimated inland delivery windows.

Orders are packed in neutral outer cartons marked with our company name and accurate HS code declarations. Individual products are bubble-wrapped and secured against transit damage. For sea freight, goods are palletised and shrink-wrapped as standard. Fragile-marked tape is applied to all outer cartons.

All shipments are covered by transit insurance. In the event of damage or loss, please notify us within 48 hours of the expected delivery date with photographic evidence where possible. We will file a claim with the carrier and either replace or credit the affected goods. Resolution typically takes 5–10 business days.

We currently accept: Bank wire transfer (SWIFT/SEPA) — preferred for orders over £500 PayPal — available for orders up to £2,000 (2.5% processing fee applies) Escrow (Alibaba Trade Assurance) — available on request for new partners We do not currently accept credit cards directly. Cryptocurrency payments are available for established partners on request.

Standard terms are 30% deposit upon order confirmation, 70% balance before dispatch. For established partners (3+ orders), we can offer 30% deposit / 70% net 30 days terms upon application.

Yes. We issue a full commercial invoice with our VAT number and all required fields for your local accounting requirements. UK and EU partners receive VAT-compliant invoices. Export invoices for non-EU destinations are zero-rated.

Our default pricing is in USD . We can also quote and invoice in GBP or EUR on request. Exchange rates are fixed at the date of pro forma invoice issuance and remain valid for 7 days.

Complete our short application form on the Register page . We ask for your business name, country, website or storefront link, and a brief description of your sales channels. Verification takes less than 24 hours. Once approved, you'll receive full catalogue access and be assigned a dedicated account contact.

Our platform is designed for verified business buyers only — boutiques, online retailers, gift shops, spa suppliers, and similar trade customers. We do not fulfil direct-to-consumer retail orders. If you are an aspiring retailer or sole trader just starting out, we're happy to discuss your situation — contact us and we'll see how we can help.

Partners placing their first order are assigned a named account contact reachable by email and WhatsApp. For accounts with annual spend above £10,000, a dedicated account manager is assigned with priority response (under 4 hours during business hours).